Company Policy

KONA IMPORTS SA – Company Policies

Delivery Policy

In order to qualify for free delivery a minimum order of R4000.00 is required, this is applicable to customers within Johannesburg and Pretoria. Orders under these amounts can still be dispatched but a small delivery fee will need to be added to the invoice. Delivery will be done straight to shop – We will not be able to deliver to our customer’s client’s address, whether it is a delivery with our own vehicle or with the couriers.

Overdue Accounts & Ownership of Goods

All accounts are either on a Pre-Payment or COD basis. Kona Imports SA reserves the right to charge interest on overdue accounts. All goods remain the property of Kona Imports SA until paid for in full. Delivery will not take place/be completed until such time as full payment is received.

Returned Products (Non-Warranty Returns)

A handling charge of 10% will be levied for returned goods. The delivery costs for these returns will be for the customer’s account. A credit note will be issued for the goods (minus the handling charge) only once the goods have been inspected & tested by us.
The only circumstances under which we will consider replacing a product, is if was found to be faulty/damaged on initial inspection or on first use.

Companies Kona Imports SA supplies

Kona Imports SA will only supply the following type of companies:

Brick & mortar shops and must operate out of proper commercial premises and will need relevant trade references, which must be verified via application forms first , supplied by Kona Imports SA and supporting company documents.

The pricing shown on the websites of online vendors is considered as advertising.

We can only supply established maintenance companies that have trade references with other wholesalers.

We may re-evaluate existing customers whose situations have changed and no longer meet the above criteria in order to be supplied by Kona Imports SA. If the criteria can no longer be met, under evaluation by Kona Imports SA, a grace period may be given in order to conform. If after the grace period conformance is still not met, accounts and supply will be put on hold with immediate effect.

The ATM (Acrylic Tank Manufacturing) products supplied by Kona Imports SA are of the highest quality within the Marine Hobby.

Shops supplied by Kona Imports SA may display, on their website, that they have ATM Products available in store.

ATM Products are supplied directly by Kona Imports SA and may not be handled by sub-agents or re-distributed by pet shops. We will be keeping these policies in place.

Kona Imports SA & the Public

Kona Imports SA are more than happy to deal with the public with regards to advice and technical issues over the telephone and by e-mail. We can also assist the public with technical issues they are having with our product if prior arrangements have been made with our customer. Under no circumstances will the public be able to collect stock on behalf of our customer.